67 - Bridging the Generational Divide: Training Tomorrow’s Claims Experts in a Digital Age

Chris Tidball

Published on: 27/05/2026

Chris Tidball interviews Tracy Yon on insurance claims, fraud, AI, and workforce challenges. They discuss medical billing abuse, social media evidence, early-career training, and why human judgment still matters in modern claims management.

Casualty Claims ManagementInsurance Defense StrategyMedical Bill InflationAI in Insurance ClaimsClaims Talent Retention

61 - The Hidden Battle Over Legal Invoices: Ensuring Fairness and Accuracy in Claims

Chris Tidball

Published on: 06/05/2026

Chris Tidball and Mike Cummings discuss claims, fraud, AI, costs, and ethics in insurance handling

Litigation ManagementInsurance Defense StrategyClaims Severity ControlAI in Insurance ClaimsLegal Cost Containment

52 - The Alliance Effect: How CLM is Uniting the Defense Bar Against a Changing Legal Landscape

Chris Tidball

Published on: 07/04/2026

In this episode of Claim Hunters, host Chris Tidball interviews Susan Wisbey-Smith, CEO of the Claims and Litigation Management Alliance (CLM), at their annual Disney event. Susan discusses CLM's 60,000-member organization and key industry challenges, including attorney talent shortages, rising litigation funding, and massive jury verdicts driving up insurance premiums. She highlights CLM's efforts to bridge gaps between law firms and claims professionals, combat legal system abuse, and leverage technology.

Claims and Litigation ManagementInsurance Defense StrategyNuclear VerdictsAttorney RetentionThird-Party Litigation Funding